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Policies, Terms and Conditions
The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Best Buy Golf Supply). Your use and/or placement of any order indicate your acceptance of these Conditions. Best Buy Golf Supply of Orangevale, California.
Privacy
We keep your personal information private and secure and do not resell to anyone. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using the most advanced encryption techniques and firewall technology.
To keep you informed about our latest offers you may sign up for our news letter located at our "mail list", we may notify you of current promotions, specials and new additions to the Best Buy Golf Supply site. You may subscribe to our newsletters on the home page by following the instructions.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Best Buy Golf Supply site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Low Price Guarantee & Warranty Information
Best Buy Golf Supply is your discount golf equipment retailer. Manufacturers have suggested retail prices "SRP" which is supplied by the manufacturers that is what they suggest we sell at. "SRP" are for your reference only they are not the price you pay. This is a guildline for you to see the savings we save you. We will not be undersold from any authorized dealer of the same in stock product we are offering. We do accept returns on only brand new unused merchandise only. Returns are not allowed for any custom assembled golf clubs. All Best Buy Golf Supply merchandise is covered by a manufacturers warranty against breakage under normal playing conditions. Any driver that dents due to a ball being struck outside the face will not be covered by warranty. Dents on the sole or on top of the club are not covered.
If a problem arrises with any product and the product has been used in any way this will be handled as a warranty situation. All products carry a full manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period we will do everything in our power to assist you in taking care of the issue. All shipping costs related to the warranty are the customers responsibility. If you are not sure of the warranty period you can call Best Buy Golf Supply to inquire about the manufacturer's warranty time period. It is at the manufacturer's discretion on repairs, replacements or refunds of the item. Manufacturers ask to please allow 4 to 6 weeks for any repairs from the time the manufacturer receives the returned item. Manufacturer Warranties still apply to custom and special ordered items. All special ordered items and any custom orders are not returnable.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Best Buy Golf Supply is not responsible for the actions of third parties.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Best Buy Golf Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. When you place an order the order process starts we special order items on your behalf and if you decide to cancel the order a 20% cancellation fee will be deducted from the credit.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express Discover and Paypal address(sales@bestbuygolfsupply.com). There is no surcharge for using your credit card to make purchases with Best Buy Golf Supply. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will only be billed upon shipment of your order. If a customer initiates a charge back against Best Buy Golf Supply the customer is responsible for all chargeback fees. If we need to use an outside agency those fees will also be applied.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Best Buy Golf Supply accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received so please contact us prior mailing in payment to check availability. We will charge a $25 fee on all returned checks.
Shipping Policy/Returns
Shipping Time: All Assembled products will ship in 1-4 business days from the date of the order and components orders received by 12:00 noon Pacific Time ship the same day, provided the product(s) ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Shipping costs are only a estimate and may change depending on your location. We will contact you if a cost change has to be made. When ordering online you must be exact when entering your address, city, state, and zip code. UPS back bills us on all addresses typo errors. We will pass on the fee of $7.00 for these mistakes as all our data is imported direct into UPS from what you enter on your order. We incur shipping costs on your behalf when a product is shipped to you so all shipping costs are non refundable. Any product that is refused, the customer will be responsible for all shipping costs both ways and will credited minus a 20% restocking fee.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by UPS, Fed Ex, USPS, DHL or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Any chargeback made against Best Buy Golf Supply will be turned over to our collection agency. You will be responsible for all fees associated with the chargeback.
Best Buy Golf Supply stands behind every item we sell in our catalog. Best Buy Golf Supply is committed to having happy customers that can’t wait to shop with us again. Our business is driven off word of mouth and referrals from family and friends. We would like to thank each and every customer that has gotten us where we are today and where we are going in the future. Growing everyday one customer at a time. If you are not happy with your item you may return after obtaining a return authorization number from one of our staff. The RA number must cleary written on the outside of box and if we can not locate any RA number on the package it the package will be refused. We do suggest you insure your packages. Items returned must be returned in the original packaging along with any materials. Items must be in NEW and UNUSED condition. All returns will be inspected and the credit will be issued for the purchase price of the item(s) returned. All shipping costs and handling fees are nonrefundable. Best Buy Golf Supply does reserves the right to assess a restocking charge if need be. In the case we do need to assesss a restocking fee it will not exceed 20%. When returning a product, all parts, pieces, accessories, manuals, warranty cards, warranty information, and any printed materials must be in their original packaging with the product in order to be eligible for a refund. Closeouts, custom orders, demo items, personalized items, open videos, DVD's and computer software are not returnable.
International Shipping/Policies
We do ship intnernationally using US Postal they save you money on duties & taxes from using UPS or Fedex. What we do is charge the actual shipping costs plus $25.00 handling fee to do all your custom forms and deliver your product to proper shipper. We select the most affordable air shipment. Overnight night services are available upon request. Products will only be delivered to the matching address of the billing credit card. You must also fax us a copy of your monthly credit card statment showing the exact same shipping address as the credit card you are using. Please fax to 916-989-9071 and also include your order number on the fax. Customer is responsible for duties and taxes.
Internet fraud is on the rise. We will not process any international order until we receive a faxed, emailed, or mailed copy of your monthly credit card statement showing us the same billing address as to who we are shipping the product to. The information we receive from you will then be inspected by the processing company. Any fraudulent information will be turned over to the federal government. You may contact service@bestbuygolfsupply.com with any questions.
All international returns the customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.
Out-of-Stock Products
We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Typographical Errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Best Buy Golf Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Best Buy Golf Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Best Buy Golf Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price. We do apologize for any inconvenience if this does occur.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Best Buy Golf Supply is not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
This site is owned and operated by Best Buy Golf Supply Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Best Buy Golf Supply. Copyright 2006 ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Best Buy Golf Supply's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties and immediate legal action will be taken.
